Return Policy

Returns/Reselection/Damaged Products

 

14-DAY RESELECTION
 
At We Live Cozy, we understand that it may take a few days for you to decide if your furniture is the right fit for you. That's why we offer a 14-day Reselection period for all regular merchandise. Please note that we allow a one-time reselection only.
 
To use your reselection privilege, simply choose the new piece(s) you desire and follow these steps:
 
• Schedule a second delivery for the new item(s). We will collect the original items during the delivery.
 
OR
 
• Bring in the old piece(s) and exchange them at our store.
 
In either case, you will be charged a 25% restocking fee, and if you opt for a second delivery, an additional fee will be charged. If the price of your new selection is higher than your previous purchase, you will be responsible for paying the price difference. At We Live Cozy, we always strive for 100% customer satisfaction. We offer guaranteed services and products at competitive prices. In the unlikely case that you feel unhappy with your purchase, please refer to our 14 Day Reselection policy above. 

DAMAGED MERCHANDISE
 
We take pride in making sure all our furniture is inspected thoroughly prior to delivery. However, if you face any issues with damaged items from the manufacturer, please let us know on the day of the delivery and you will be compensated equitably. We encourage all customers to inspect items and notify us if any damage is noticed.

Please contact us at info@welivecozy.com